Reference

Our Legal Terms, Your Account Rights

58jilicom operates under a clear legal framework that governs account eligibility, data use, and your rights as a registered account holder. Access to our platform depends on local law and is available only where permitted in the Philippines.

Jurisdiction-dependent accessAccount data protectionPhilippines-applicable termsGCash, Maya, InstaPay scopeClear dispute path
58jilicom Our Legal Terms, Your Account Rights
HOW WE HANDLE IT

Data Security and Account Policy Practices

Account security and data handling are not afterthoughts here — they are built into the registration and payment flow from the start. When you link your GCash, Maya, or InstaPay wallet during signup, that link is verified and stored under encrypted protocols. We do not retain full wallet credentials; only a masked reference is kept for transaction matching. Our terms are reviewed periodically and updates are communicated through your registered contact before taking effect.

Encrypted Wallet References

When you connect GCash, Maya, or InstaPay to your account, only a masked reference is stored — never your full wallet login or PIN details at any point.

Data Retention Rules

We hold account data only as long as required by applicable law or as needed to resolve open disputes. After that period, personal records are removed from active systems.

Cookie and Session Policy

Session cookies keep you logged in securely during a visit. Analytics cookies measure page performance only. No advertising profile is built from your on-site behaviour.

Terms Update Notification

Any material change to our legal terms is flagged to your registered mobile number before the update takes effect. You always see the change before it applies to your account.

LEGAL CONTACT PATHS

Reach Us About Legal or Account Queries

If something in our terms raises a question — or you need to act on a data access or correction request — these are the direct channels. Use the channel that matches your query type. Policy-specific questions get the clearest resolution when submitted in writing with your registered account number and the relevant transaction reference from your GCash, Maya, or InstaPay app.

Team online

Live Chat Support

Open the chat widget on any page while logged in. Cite your account number and the clause you are querying for the fastest written response from our team.

Email for Policy Queries

Send legal or data-related requests to our support email. Include your registered mobile number and e-wallet name — GCash, Maya, or InstaPay — so we can locate your account record immediately.

Account Settings Request Form

Data correction and deletion requests can be submitted directly through the account settings section. Log in, go to Personal Details, and select the Data Request option at the bottom.

Common Questions About Our Terms and Policies

These are the questions we hear most often when account holders want to understand their rights, request changes, or query how their data is used. If your question is not covered here, the support channels listed above are the next step.

Account access depends on local law and is available only to eligible persons where the platform is lawfully permitted in the Philippines. You must meet the legal age requirement in your jurisdiction before registering.

Log in and navigate to Account Settings, then select the Data Request option. Alternatively, submit the request through our support email with your registered mobile number and we will process it in line with applicable rules.

Submit the transaction reference number from your GCash or Maya app through live chat or email. Our team cross-checks it against payment records and responds with findings before any correction is made.

Yes. Use the Data Request form in Account Settings or email support with your account number. Deletion is carried out after any open disputes are resolved and in line with the data retention period required by law.

Material updates are sent to your registered mobile number before the change takes effect. Continued use after notification counts as acceptance, so review the message before your next session.

Personal account data and linked e-wallet references are not sold to third parties. Data is shared only where required by law or to complete a verified payment through InstaPay, GCash, or Maya.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.