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Terms and Conditions That Cover Your Account

These terms set out what you agree to when you open and use your 58jilicom account — covering deposits via GCash, Maya, and InstaPay, withdrawal requests, game access, and how we manage your account data.

GCash, Maya, InstaPay coveredAccount eligibility rulesWithdrawal conditionsData and privacy scopePhilippines access terms
58jilicom Terms and Conditions That Cover Your Account
REACH US DIRECTLY

Contact Us About These Terms

If a clause in these terms is unclear, or if you believe your account has been handled incorrectly, reach out through the channels below. Our support team can walk you through the verification steps for a pending withdrawal or clarify what a specific policy clause means for your account. Players in Manila and Antipolo can use any of these paths — all are monitored during our posted support hours.

Live Chat Start a live chat session directly from your account dashboard. This is the quickest path for questions about a pending GCash or Maya transaction or an account hold.
Email Support Send a detailed query to our support email for policy clarifications, account data requests, or formal dispute submissions. Include your registered account name for faster routing.
Help Centre Our Help Centre carries written answers to the most common terms questions — covering withdrawal conditions, account verification steps, and InstaPay transaction rules.
HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Practices

Your account data, transaction history, and personal details are held securely and used only for the purposes set out in these terms. We do not sell your data to third parties. Account access is protected by a one-time PIN step on login, and any withdrawal request triggers an identity verification check before funds are released to your GCash, Maya, or InstaPay wallet. If you need to update your registered details or request a copy of your account data, contact support through live chat or email.

Data Retention

We keep your account records and transaction history for as long as required by applicable local regulations. You may request a copy of your data at any time through our support email.

Account Security

Every login is protected by a one-time PIN check. If you notice unrecognised access on your account, flag it through live chat immediately so we can lock and review the session.

Withdrawal Verification

Before any withdrawal reaches your GCash or Maya wallet, we run a standard identity check. This protects your funds and keeps the payout path clean for every eligible account.

Policy Change Notices

When these terms change, we post a notice on your account dashboard and update the date on this page. Continuing to use the platform after that date means you accept the revised version.

Common Questions About Our Terms

These are the questions we get most often about account conditions, payment rules, and how we handle disputes. If your question is not covered here, reach out through live chat or email and our support team will point you to the exact clause that applies.

These terms apply to every registered account holder on 58jilicom. Access and participation depend on local law and are available only where permitted for eligible players in the Philippines.

We may suspend or permanently close an account that violates these terms. This includes duplicate accounts, misuse of promotions, or providing false identity details during the verification process.

Yes. Raise the dispute through live chat or our support email. Include your account ID and the transaction or round reference. We review and respond within the timeframe noted in your account records.

Before a withdrawal is sent to your GCash or Maya wallet, we complete a standard identity verification step. Once cleared, the transfer is processed through the payment rail you selected at checkout.

We post a notice on your account dashboard whenever we update these terms. The revised date appears at the top of this page. Continued platform use after the update counts as acceptance.

Yes. Send a data request to our support email using your registered account name. We will respond with a copy of the personal data we hold for your account within a reasonable timeframe.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.