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How 58jilicom Handles Your Personal Information

Your account details, payment records, and session activity are handled with a clear purpose at 58jilicom — we collect only what we need, we store it securely, and we never sell it to third parties.

No data sold to third partiesGCash, Maya, InstaPay payment data protectedAccount access on requestData collected only as neededPhilippines-based player focus
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58jilicom How 58jilicom Handles Your Personal Information
REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you have a question about how your personal information is handled, need to correct a detail on your account, or want to know exactly what data we hold, our support team handles privacy requests directly. Reach us through any of the channels below and include your registered account name so we can locate your record without delay.

Team online

Live Chat

Open the chat icon in your account dashboard to reach a support agent who can log your privacy request and escalate it to our data team.

Email Support

Send your data access or correction request by email. Include your registered name and the specific data point you are asking about for a faster response.

Account Help Centre

Log in and visit the Help section to submit a formal data request form. Responses are sent to your registered email address once the request is processed.

DATA HANDLING PRACTICES

How We Keep Your Account Information Secure

Security is built into every stage of how we handle your data — from the moment you register through to how payment references from GCash, Maya, and InstaPay are stored. We apply encryption in transit and at rest, restrict internal access to your account record, and do not share identifiable data with advertising networks. Here is a plain breakdown of the four main areas that matter most to your privacy.

Cookies and Session Tracking

We use session cookies to keep you logged in and preference cookies to remember your chosen payment method. You can clear cookies through your browser settings at any time, though this will log you out of your active session.

Payment Data Handling

GCash, Maya, and InstaPay transactions pass through a payment processor that returns only a reference ID to our system. Your full wallet credentials are never written to our database.

Account Security and Access

Your account is protected by a password you set plus a one-time PIN sent to your registered mobile number on each login. Only you and authorised support staff with a logged reason can view your account record.

Data Retention and Deletion

Account records are kept for as long as your account is active and for the period required by applicable financial rules. Once that window closes, records are removed from active systems. You may request early deletion where local law permits.

Your Privacy Questions Answered

Below are the questions we hear most often from players in Manila and Antipolo who want to understand exactly how their data is used, stored, and accessed on 58jilicom. If your question is not covered here, contact our support team directly through live chat or email.

No. We do not sell, rent, or trade your personal data to third parties. Information is shared only with payment processors like GCash, Maya, and InstaPay strictly to complete your transaction.

We receive a transaction reference number and the amount from the payment processor. Your GCash or Maya account PIN and full wallet number are never stored on our systems.

Log in and submit a request through the Help Centre, or email our support team with your registered account name. We will respond to your registered email address after verifying your identity.

Yes, where local law permits. Submit a deletion request through live chat or email. Note that transaction logs required by financial regulations must be kept for the legally required period before removal.

Your data is retained while your account is active and for the period required by applicable financial record-keeping rules after account closure. Data outside that requirement is removed from active systems.

When you update your payment details in your account settings, the new reference is saved and the old one is archived. Archived payment references are kept only for the duration required by our financial obligations.
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Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

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